Privacy Policy

Alsamex Products Limited and its subsidiaries, including Answerpak Limited, are hereinafter referred to as “Alsamex”, “we” or “us”.

This policy sets out how Alsamex uses and protects the personal data & information of customers, clients, prospective customers, employees and third parties. Alsamex stores all data & information in a safe, secure and protected manner and do not share or sell data with or to other parties. Alsamex is committed to ensuring that your privacy is protected and the way that data is stored and handled within the Alsamex group is in accordance with the General Data Protection Regulation ( GDPR ) and the Data Protection Act.

We may collect your personal information in the following ways:

  • when you have entered your personal information into forms on our website;
  • when you contact us directly by telephone or email, including your unsolicited approaches to us;
  • when you contact us via Social Media, or other Instant Messaging services
  • when you give us your business card(s) or contact details
  • when a third party has arranged your introduction to us, or otherwise facilitated email communication.
  • when you apply for a job with us

Job applications and your personal data & information

If you apply for a job with us, Alsamex is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact us at admin@alsamex.co.uk

All the information you provide during the process will only be used for progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for, but it might affect your application if you don’t. We also use third parties to assist with our recruitment services (recruitment agencies). They may share your information with us subject to the terms of their own privacy policy. We do not need share your personal information with them, as they will already have it.

Alsamex does not collect or hold personal data on individuals on a large scale.  The only data held is a minimal amount on our employees to enable us to comply with statutory requirements, provide training and remunerate them. Alsamex staff are aware that they can request that part or all data be removed but that this may result in them not receiving some of their entitlements.  Job applicants are informed that all data held on them by Alsamex will be destroyed at their request.

Personal data & information we collect and use

During delivery of our products and services and any other relevant activities, we collect Names, Postal Addresses, Telephone Numbers and email Addresses and Other information relevant to customer surveys and/or offers. Information stored by Alsamex is regularly updated to ensure accuracy and is limited to that necessary to trade with our commercial partners e.g. addresses, credit details, prices and other transactional particulars.  This information is readily identifiable and retrievable from our database and maintained no longer than is necessary for the above purposes.  We seek to ensure that our collection of personal information is always proportionate.

How we use your personal data & information

We seek to ensure that our use of personal information is always proportionate. We will typically collect and use this information for the following purposes:

  • For the performance of an agreement you have with us or our client and pursuant to which we are appointed as their supplier.
  • For our legitimate business interests or those of a third party, but only if these are not overridden by your interests, rights or freedoms.

With whom we might share your personal data & information

We routinely share the following categories of personal information:

  • Name, Address, Telephone Numbers, Email addresses
  • Other demographic information such as preferences and interests
  • Other information relevant to customer surveys and/or offers

This personal information may be shared with Accountants, Solicitors, Debt Collections Agencies, Contractors and Freelance Staff, IT Support and Website Hosting & IT Support.

This data sharing enables us to perform our duties in delivering our products and services and is for the purposes of our legitimate business interests. We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

How long your personal data & information will be kept

We will hold personal information for the period we deliver products and services and until there is no foreseeable legitimate business interest with you, or until you have exercised your right for your personal information to be removed from our systems.  We also routinely delete some personal information from our systems before that data is two years old. This includes form submissions sent via our website.

Legal basis on which we collect, store and use your personal data & information

We retain and use your personal information for our legitimate business interests.

Your Rights

Under the General Data Protection Regulation, you have several important rights free of charge, including rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • require us to correct any mistakes in your personal information which we hold
  • require the erasure of personal information concerning you in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • and other relevant rights set out in the General Data Protection Regulation

If any of our employees, former employees, business partners or clients wish to have data held on them removed, they should email their request to admin@alsamex.co.uk and provide Alsamex enough information to identify themselves and let us know the information to which their request relates, including any applicable account or reference numbers, if known.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation, https://gdpr-info.eu/ If you would like to exercise any of those rights, please email, call or write to us using the details found in the section below.

Who is the Data Controller and its Regulator?

The Data Controller is Alsamex at Pixmore Avenue, Letchworth Garden City, Hertfordshire, SG6 1JT and can be contacted at admin@alsamex.co.uk  or telephone number 01462 672951. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113

Keeping your personal data & information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach.

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We store your personal information in access-controlled systems on servers hosted in the European Economic Area. Within Alsamex, your personal information is shared amongst only those employees who need to know your personal information.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

How we use Cookies

For details of what Cookies we use on our website and their purpose, please refer to our website Cookie page.

Links to other websites

Our website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this GDPR & Privacy Policy.

Do you need extra help?

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Changes to this Policy

Alsamex may change this policy from time to time and will be appraised periodically to determine the need for alteration and revision.